NCR brings latest innovations to financial institutions in Thailand

In its press statement, the NCR, which is a global leader in consumer transaction technologies, said the latest technologies are parts of the suite of CxBanking solutions announced at the ‘Southeast Asia ATMs 2016’ conference on April 28 and 29.

NCR CxBanking allows financial institutions to seamlessly connect physical and digital channels for higher efficiency, security and growth — with more personalized experiences for their customers, the statement said. The CxBanking platform improves the customer experience with a strong, flexible, singular framework to build and connect business application software, new or existing infrastructure and dynamic services.

Some of the innovative technologies showcased at the event included Cx110 with Kalpana, Interactive Banker, Cash Management, Vision, SelfServ 22 with S2 Media Dispense Module to help financial institutions to implement convenient customer-centric technology that provides exceptional customer experience across digital and physical channels.

“Retail banking is tougher than ever as consumers demand amazing experiences wherever and however they choose to interact with their financial institution,” said Yiannos Papadopoulos, vice president, Southeast Asia Pacific, NCR. “This has led us to focus on the next generation of online and mobile services to complement traditional person to person interactions, creating an ‘always available’ 24/7 banking environment to ensure that banking customers can manage transactions wherever and however they choose to do so.”

NCR also introduced its latest SelfServ 83 recycling ATM targeting financial institutions in Asia to help them improve operational efficiency and reduce costs. NCR SelfServ 83 can handle the highest volumes of both cash dispense and deposit based transactions powered by its latest Bunch Recycling Module; this new technology reduces the cash in channel and limits cash re-filling visits. Paired with NCR Cash Management software, financial institutions can further increase the benefits of cash optimization. The secure and fully auditable service access and camera based pocket monitoring system of the NCR SelfServ 83 delivers market leading dispute resolution capabilities and fraud prevention technology.

“Achieving the right balance and integration between digital and physical banking channels is challenging for most banks today,” said Matthew Heap, director, Marketing and Solutions Management, Asia Pacific for NCR Financial Services. “NCR’s latest customer experience software platform reduces the time and cost to market new banking services as they are delivered across all channels, including new ATMs, and enables financial institutions to provide more value to customers by leveraging existing web services via ATM and other self-service solutions.”