Thai Vietjet continues flying despite third wave

The airline has won seven stars under AirlineRatings, and has been rated for Covid-19 compliance for global airlines, and has also won the Amazing Thailand Safety and Health Administration (SHA) certification for meeting basic standards of hygiene in line with national measures to curb the spread of Covid-19.

“We never ceased flying for even a single day since the first Covid-19 outbreak early last year. It’s our mission to maintain our services with the highest safety for our passengers. We believe that flying when wearing a mask remains one of the safest travel alternatives during Covid-19. Our fleet is equipped with HEPA [high-efficiency particulate air system], which can filter up to 99.7 per cent of dust, bacteria and viruses according to the Airbus verification,” said Woranate Laprabang, chief executive officer of Thai Vietjet.

“The airline is fully compliant with safety standards and strictly disinfects aircraft daily throughout our fleet, plus cleaning and disinfecting our company premises to reduce potential risk to staff to ensure passenger wellbeing,” he added.

The airline has also offered support measures for passengers affected by the third wave of infections. Passengers who have bought tickets before April1 0, with travel date scheduled between April 12 and 30, can choose one of the following options:

• Travel date can be changed free of charge provided it is within July 31. Rerouting is not applicable. The change can only be made once and is subject to flight availability.

• A credit voucher can be issued for the value of the ticket but must be used before July 31.

Passengers wishing to change flights or exchange ticket for a credit voucher can contact the airline via the following options at least 72 hours before the original departure time:

• By completing the e-form: https://bit.ly/2L6Yv4z (recommended)

• Via Line: @Thaivietjet

• Via email: [email protected]

• Via Live Chat: https://skyfun.vietjetair.com/