Krungsri continues to fast response when customers are targeted by fraudsters

Phonganant Thanattrai, Krungsri Head of Retail and Consumer Banking said, "Financial security is among the top priorities for Krungsri, and we have continually introduced various security measures to prevent fraud, such as restricting the use of our mobile application with Jailbroken or Rooted smartphones. We regularly release application security updates to detect suspicious applications, collaborate with government agencies and financial institutions to detect and prevent financial threats as quickly as possible and educate customers with useful information."

"With a continuing rise in financial fraud incidences, we understand the concern of our customers and are committed to ensuring our security systems protect customers from risks in line with the Bank of Thailand's prevention, detection and response measures."

Krungsri fraud prevention measures that have been implemented and are currently in progress to be in line with the Bank of Thailand include

Prevention Measures

Stop sending all links via SMS and email

Stop sending requests for customers' personal data unless required by customers in any Krungsri channels

Regular security updates for Krungsri's mobile application

Require one username for one device

Require biometric scan and liveness detection for deposit account opening on mobile banking apps

Develop biometric scans for mobile banking transactions of more than 50,000 baht per transaction which is expected to be implemented by May 2023

Notify all credit card transactions via UCHOOSE application, plus SMS with transactions over 10,000 baht

Detection and Tracking Measures

Freeze suspicious bank account when reported by a fraud victim

Cooperate with internal business units, other financial institutions and police when customers suspect they have been a victim of fraud

For credit card users, when the detection and tracking department detected suspicious activities or transactions, the department will contact credit card members to verify the transaction which customers can contact via any Krungsri channels

Response Measures

Set up a dedicated hotline call centre to let customers report incidents quickly - call 1572 press 5. The line is open 24 hours a day to advise useful information such as online fraud reporting

Handle fraud reports by customers at the Krungsri branch nationwide

Constantly communicate and provide information about financial risks to customers via our owned media channels

Customers who suspect that they may have been compromised by fraudsters can contact Krungsri's Hotline by calling 1572 and pressing 5. The line is open 24 hours a day.