Samitivej named a top-10 medical tourist hospital globally 

The other Asian hospitals in the top 10 are Fortis Hospital Bannerghatta, India; Gleneagles Hospital, Singapore; and Prince Court Medical Center, Malaysia.
Germany’s Asklepios Klinik Barmbek topped the list followed by Clemenceau Medical Center from Lebanon.
MTQUA reviews hospitals in Asia, the Middle East, Europe and the Americas for excellence in treating and caring for medical tourists from around the world. Medical tourists come from all countries and travel around the world to get the best medical attention they can afford. 
The MTQUA team conducts site visits and selects hospitals based on the quality of medical treatment and on several non-clinical factors including quality of care, communications, marketing, value for money, cultural and social sensitivity, privacy, safety, and leadership support of medical tourism.
Dr Chairat Panthuraamporn, managing director and chief executive of Samitivej Public Co Ltd, revealed that in addition to an acknowledgement of excellence in critical care through prestigious JCI accreditation, Samitivej has an unwavering commitment to enhance its standards of quality to the next level.
“We’re creating ‘totally truly care’ as our brand identity through the NPS (Net Promoter Score) programme, an effective management tool to measure patient experiences and satisfaction,” Chairat said. “Samitivej has raised its NPS score to 95 per cent, demonstrating solid customer loyalty as patients are willing to recommend the hospitals to friends and families. 
“Meanwhile, the hospital has successfully increased its doctor and nurse empathic score from 4.6 to 4.9 as targeted. From A to Z in the operating process, we meet every touch point on the quality index. As a result, Samitivej goes beyond customer expectations in catering to the international and local communities.”
Samitivej is launching a campaign centred on “healthy is our business, not treatment”. People being aware of both present and future possible risks to their health is much better than early detection, the hospital said.
In addition to the excellence of medical treatments, Samitivej has developed initiatives with a great emphasis on prevention and early detection through its tertiary care service.
In an effort to encourage people’s awareness of knowing the present and future risks of health problems, Samitivej Sukhumvit and Samitivej Srinakarin will launch an innovative health programme. The members can get health education via smartphones, regular early detection examination, and join health activities. 
“We must change a concept of healthcare service to concern for health promotion and wellness. Thus, this initiated programme will not only help people know what they need to prevent and improve for better health, but it will create the value to the humankind and the country with lower healthcare cost,” Chairat said.
Chairat, however, pointed out that the hospital must place an emphasis on personnel as a key factor in maintaining and sustaining its leadership in holistic care services. In this respect, Samitivej has placed great importance on human transformation from recruitment. 
Samitivej Sukhumvit and Samitivej Srinakarin are increasingly drawing a growing number of expatriates living in Thailand and medical travellers. The hospitals generated total revenue of Bt8 billion last year, with 46 per cent contributed by international patients and 54 per cent by local patients. 
Among the international patients, almost 20 per cent are Japanese. Last year, the number of Japanese patients grew by 8 per cent. 
The number of medical tourists coming to Thailand has been steadily increased since the early 2000s. This has resulted in the country taking its place at the top of the global medical tourism market, the hospital said. 
Thanks to partnerships with the world’s leading hospitals, including Sano Hospital in Japan and Takatsuki General Hospital in Osaka, Samitivej has gained recognition worldwide, it said.