Shangri-La goes Klook
Leading travel activities and services booking platform Klook has joined up with Shangri-La Hotels and Resorts to offer guests an impressive holiday experience.
Shangri-La will provide more differentiated benefits and allows Golden Circle members to earn and redeem Golden Circle Award Points from local experiences and at over 500 restaurants and Chi, The Spa within Shangri-La.
Klook’s expertise in meeting the needs of the “on-the-go”, tech-savvy, millennial traveller will complement Shangri-La’s offerings and help define a new model of creating one's own journey.
“By delivering additional hotel and in-destination features, we are strengthening the value proposition for guests in line with their widening needs and giving them more inspiring choices during their travels,” said Irene Lin, Shangri-La executive vice president, marketing.
“Collaborating with Klook will allow us to offer guests a deeper discovery of local experiences and we’re excited the partnership will open up many more memorable moments to guests in and beyond Shangri-La hotels worldwide.”
This month, the Klook Concierge service made its debut at Shangri-La Hotels in Bangkok, Singapore and Kowloon. Guests can discover and book Klook experiences throughout their stay via a tablet at the hotel concierge, even at the last minute, and redeem via a QR code or e-voucher.
“The luxury traveller is more tech-savvy than ever as they are seeking smart, convenient, and cash-free solutions, and we’re continually enriching Klook’s services to make the platform suitable and engaging for all types of travellers. We’re excited to be innovating on a series of initiatives with Shangri-La – Klook Concierge and Golden Circle redemption programme are just the start of an exciting partnership ahead,” said Anita Ngai, chief revenue officer at Klook.
Shangri-La will offer Golden Circle members 100 Golden Circle Award Points on every booking on the Klook Concierge, while Klook will offer a platform-wide discount of 5 per cent on its experiences until February 28.
All Shangri-La's Golden Circle members have the option to redeem their points for selected Klook experiences in Singapore, Bangkok, Beijing and Shanghai this month. This will expand to over 60,000 Klook experiences in quarter three 2019, from must-eats and unique tours to local transport and popular attractions. The Klook activity redemption initiative with Golden Circle members is set to be the first of its kind for a luxury hotel group.
In 2019, Klook and Shangri-La will jointly launch various marketing initiatives, as well as make unique Shangri-La experiences available on the Klook platform.
