Seagate apologises for wrong export data input

In the statement, Jeffrey Nygaard, senior vice president & country manager, Thailand & Penang Operations, Seagate Technology (Thailand) Ltd. said that the wrong export value was caused by inaccurate data input by UPS to the Customs Department computer systems. 

"As soon as our company became aware of this mistake, we directed UPS SCS Services (Thailand)  – our customs clearance agent - to correct the data immediately. In addition, we are working with UPS to improve the process to ensure that this type of mistake will not recur in the future. On behalf of Seagate Technology (Thailand) and its supply chain, we apologise for the error that was made and the misunderstanding that is caused about the country's total export value.”

The Export Entry No. A024 15604 13412, item no. 15, was entered by a vendor of UPS on behalf of Seagate. 

Edmund Pak Yew Lo, Managing Director of UPS SCS Services (Thailand) Ltd, the custom clearance agent for Seagate Technology (Thailand), acknowledged the error made by the vendor. After the export was completed, the Customs Department informed the parties that the product’s value keyed in through the electronic systems was wrong. The figures were then immediately corrected. The cause of the vendor’s error is being further investigated. 

Last week, the Commerce Ministry had to revise the April's export figure, following the wrong datta input. The value of Thailand’s computer parts and components export to Hong Kong was overstated at US$12.8 billion or about Bt372.27 billion. It was later revised to $1.289 billion or Bt37.5 billion. The wrong data forced the Commerce Ministry to revise the April export growth figure to 2.89 per cent, against 10.52 per cent reported earlier.