Dtac ready for uninterrupted mobile services
Total Access Communication (dtac) is prepared to keep customers connected as the spread of Covid-19 continues , according to a company statement (March 18).
At the same time, the company is rolling out a range of measures to limit exposure of its employees to the virus , so that they could continue to provide mobile services without interruption.
Dtac chief executive officer Sharad Mehrotra said: "As the coronavirus outbreak spreads and causes a series of serious disruptions, mobile connectivity becomes the most critical way for everyone to stay connected with loves ones, continue to conduct business and receive information from the government. This is why dtac has put in place measures to keep our customers and employees safe, while also ensuring reliable services".
Most needed services
Should the Covid-19 outbreak escalate, dtac will have to respond to both changing behaviour in mobile usage and the need to maintain uninterupted services for its customers.
Dtac will ensure continuous monitoring of its network with a backup Network Operation Center. dtac has also readied three alternative call centres and automatic response systems to serve any spikes in customer queries.
"We have to be ready to not only maintain our current level of service but adapt it to changing needs if need be. We have the teams ready to do this, and we can even roll out mobile units if need be. We will not let our customers down when they need us most," said Mehrotra.
Ensuring continued service
Dtac has also implemented measures to limit the organisation's exposure to possible disruption. dtac has implemented mandatory temperature check for all employees and visitors to its offices. Moreover, cleaning of high-contact surfaces is now performed hourly. Disinfection professionals spray antiseptic solution in its offices every night and all salespersons are required to wear face masks in the shops.
There have been no cases of COVID-19 infection among dtac employees but all employees must self-quarantine for 14 days after returning from high-risk countries or in contact with a possibly infected person.
On March 18-19, dtac is conducting trials for work arrangements where one half of the company headquarters' employees work from home, alternating with the other half every other day.
